The ball in the spout rattles when I shake the empty kettle, so it's not completely stuck or jammed. I presume it's something to do with scale or rust or something keeping it from seating tightly enough to hold the steam in until whistle pressure is reached.- Don’t use abrasive cleaners that may harm the exterior or interior finish of your kettle.
- Don’t use wire or other abrasive de-scaling products such as lemon or vinegar, which will cause damage to the pure tin or nickel plated lining of your kettle.
It's always and only been used with Los Angeles city tap water.
Suggestions for next steps?
I've already entered a query to the company, but am asking the smart community here because I anticipate a long time before I get a reply from them due to life in COVID times.